Barcelona, July 7, 2023.
This new integration includes features such as Cick2Call, to call directly with a single click, direct access to call history and automatic contact synchronization
Ringover has announced its integration with the CRM of the Spanish company Clientify, the all-in-one tool for sales, marketing and commercial teams preferred by SMEs and startups. Thus, its members will be able to increase productivity by saving time and limiting manual and repetitive tasks. Among the features offered by this integration, Click2Call stands out, which allows you to call a client by phone with a single click from the Clientify interface, thanks to the call dialer. Integrated ringover. Another advantage that it presents is direct access to the call history, including the possibility of directly consulting the contact files and the history of conversations with each one of them. In addition, the integration allows the automatic synchronization of all contacts in the calendar, without the need to manually enter customer information.Clientify thus joins the list of corporate applications and CRM tools that integrate the CCaaS solution (Contact Center as a Service) of Ringover, among which already include Salesforce, Hubspot, Zoho and Pipedrive, among others. CRM is the cornerstone of those companies whose strategy is articulated around the proactive management of clients and prospects, since it allows you to interact directly and centrally with them. Integrating the company’s telephony with these systems can bring multiple advantages, such as improving the efficiency of the equipment (allowing calls to be made with just a click of the mouse, something particularly useful in periods of high demand), providing customer service of higher quality, increase collaboration and coordination between the work teams (since the information is shared among all team members, so that operators can rotate or take turns without implying errors or omissions), facilitate the follow-up of the files to give the best possible resolution to the client and provide a holistic vision of the activity, which allows those responsible to better evaluate the work of the agents, detect areas for improvement and measure productivity.”The integration with different technologies, in particular with CRM tools, is one of the fundamental aspects of Ringover”, says Johanna Arias, Country Manager for Spain
Contact Contact name: Marta Barba Contact description: Marta Barba Contact telephone number: 915619415
