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Bright Pattern will present keynotes on omnichannel and the future at CCW Berlin, from February 28 to March 2.
SOUTH SAN FRANCISCO, Calif., Feb. 27, 2023 /PRNewswire/ — Bright Pattern will attend CCW Berlin, recognized as the world’s largest European CX show, from February 28 to March 2. Widely regarded as one of the most technologically advanced cloud-based omnichannel CX solutions, Bright Pattern will deliver two engaging keynote sessions with two of the industry’s smartest and most dynamic experts leading the presentations.
CCW Berlin is the most important contact center event in the DACH region. Bright Pattern is rapidly expanding into the German market through partnerships with two of Bright Pattern’s most important and essential partners in DACH, Sogedes and Teleconnect GmbH.
The first Bright Pattern keynote will be given by Daniel Tollenaere, former General Manager of Store Operations at Officeworks, Australia’s largest office supply chain. This presentation will take place on February 28 from 11:30 a.m. to 12:00 p.m. His presentation, titled “Omni-Enterprise CX ™-Go Beyond Omnichannel and More”, will be about Omni-Enterprise CX ™. This debate revolves around incorporating each and every company employee into any customer interaction across voice and digital channels. Officeworks was able to increase in-store responses by nearly 300% while significantly boosting NPS through the Bright Pattern mobile app.
Bright Pattern’s second keynote session will be delivered by Luc Cavelier, Bright Pattern’s Director of Business Development EMEA. With more than 30 years of experience, his presentation will take place on March 1 from 1:30 p.m. to 2:00 p.m. His thought-provoking presentation, titled “Making Omnichannel A Reality,” explains the incredible benefits of real omnichannel and the process of implementing real omnichannel conversations in his call center.
Bright Pattern will be present at the show at the official booth #485. The Bright Pattern team is delighted to meet you at CCW Berlin and talk with you about delivering better customer experiences in your contact center. Bright Pattern awaits you at CCW Berlin.
About Bright Pattern Bright Pattern offers the easiest and most powerful omnichannel contact center solution, with over 500 customers in 26 countries, including Bank of America, Bell24, Cable and Wireless, City of Brampton, Community Medical, Detroit Water, Enercare, EY, First Bank, Hairclub, Hurtigruten, Mediterranean Shipping Company, Naver, Officeworks, Pepsi, Randstad, SEIU, Southern Cross Health Insurance, Sun Country Airlines, Sylvan Learning, United Power, VW Bentley, YMCA, and Zillow. Bright Pattern is the highest rated omnichannel platform by customers and analysts, with the fastest ROI and time to implementation in the industry.
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