Charter Communications, which provides cable, phone and internet to thousands of New Jersey customers, is being sued by New York’s attorney general over claims the company promised to provide “faster, reliable” internet, but failed to deliver.
The suit filed by Attorney General Eric Schneiderman alleges that Charter’s premium internet subscribers, who are entitled to speeds of 100, 200 and 300 mbps, paid as much as $110 only to get service that was 70 percent slower.
Some customers received 80 percent slower service, according to the lawuit. WiFi speeds, the lawsuit alleged, were also slow, the suit said.
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The complaint said the company’s executives knew the network and hardware were not reliable enough to deliver the promised speeds.
“The allegations in today’s lawsuit confirm what millions of New Yorkers have long suspected — Spectrum-Time Warner Cable has been ripping you off,” Schneiderman said in a press release.
Schneiderman wants the company compensate the nearly 5 million New York-based customers.
Charter bought Spectrum, previously known as Time Warner Cable, for $55 billion last year. The company also provides internet and television service to people in 13 Bergen county municipalities and in West New York.
Rajeev Dhir may be reached at rdhir@njadvancemedia.com. Follow him on Twitter @googasmammoo. Find NJ.com on Facebook.
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