New video series urges retailers to prioritize reliability and returns when it comes to delivering for customers
LONDON, July 4, 2023 /PRNewswire/ —
Reliability. Ready-now. Returns.
These are the three things that retailers must get right when it comes to delivering for shoppers, according to industry experts.
Consumers expect more than ever before from the online shopping experience. They increasingly seek a range of delivery options and relevant communication. When retailers get this right, they can build loyalty with customers, encourage repeat purchase, and grow incremental revenues.
To help ecommerce companies focus on creating the best customer experience, leading figures from nShift, the global leader in parcel delivery management and shipment software, have released a series of three videos exploring “The three Rs of delivery management.”
Each video explains how retailers can give shoppers the experience they seek and keep customers coming back for more by focusing on:
Mattias Gredenhag, CTO at nShift, said: “Choosing the right delivery management software is crucial to delivering for customers. It needs to be ready to go with carrier connections and offer shoppers the returns experience they expect as standard. Crucially, it must be able to demonstrate a tried and tested history of success and reliability. If the tech collapses at a crucial moment, retailers risk losing customers – and revenue – forever.
“nShift is the global leader in delivery management software. We enable frictionless shipment and return of almost one billion shipments across 190 countries annually. We connect our customers to a library of over 1000 ready-made carrier connections. Brands, retailers and webshops count on us to deliver, every day.”
WATCH the video series ” The three Rs of delivery management.”
www.nshift.com
About nShift
nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.
1. https://www.klarna.com/international/press/retailers-risk-losing-loyal-customers-if-they-get-returns-wrong-klarna-warns/
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