– Avature announces a case management solution to improve service delivery for HR departments
LONDON, July 20, 2023 /PRNewswire/ —
Avature, a leading provider of innovative human capital management (HCM) software for recruiting and talent management, today announced the launch of its HR Case Management solution.
Avature Case Management has been designed in collaboration with leading HR professionals to solve employee problems through engagement and cooperation. The solution enables HR generalists to proactively manage employee issues to improve the overall health of the organization.
HR managers can quickly and easily automate a full range of processes, from basic enrollment and leave requests to complex incident management investigations using a structured case hierarchy. And HR can effortlessly support a variety of evolving workforce deployment challenges, including work-from-home programs, shift change requests, and other time-sensitive, high-impact employee issues. The toolset includes Avature’s award-winning CRM features that enable HR managers to segment employees based on case history and employee record data and communicate with them through multiple channels. Managers can better track employees and provide additional case-related support using this solution.
“The idea is to design a compelling solution that makes employees feel supported,” said Florencia Maurizi, Avature’s senior vice president of consulting. “Our clients understand that the strongest focus on “HR. “Strategic solutions” requires going beyond employee self-service where appropriate and offering a well-managed spectrum of higher-touch services depending on criticality. They know they can reduce turnover by better managing a wide range of issues, from upskilling dedicated employees to firing underperforming employees, and they see an effective case management system as a core component of their digital HR transformation.
Unlike conventional ITIL-based service desk systems, Avature Case Management recognizes the unique aspects of the HR mission and enables HR to leverage case management to build the organization’s cultural strength. In addition, it recognizes that there are limitations to the results of HR self-service and that value-added services can be delivered at scale through smarter automation.
“Many companies view HR case management as similar to IT case management, where cases are sent to a specialist, a solution is applied, and the case is closed perfectly. But HR doesn’t work that way,” said Dimitri Boylan, CEO of Avature. “People-related problems can be extremely complex. Some never go away, instead requiring complex workarounds to be implemented over extended periods of time. And many problems cannot be solved by HR alone. The number of people involved in resolving an HR problem can expand rapidly and even spill over to third parties such as law firms and healthcare providers. If the system is not flexible, it will break down.”
Designed for CHROs who want to expand their vision of the modern organization, the Case Management solution will take advantage of Avature’s advanced communication and segmentation features for employee communications, its workflow engine, and mobile portal and frameworks to support a fully customized configuration based on the company’s operating model.
“In traditional case management systems, there’s no way for employees to help each other,” said Dan Kejsefman, Avature’s director of HR. “We devised a more flexible solution to support a wider variety of issues while ensuring the company could provide a managed response, cascading set of actions, and audit trail to ensure our response was appropriate and effective.”
The Avature platform’s word processing and machine learning capabilities in multiple languages, including Mandarin and Japanese, make the solution useful for multinationals. Avature’s configurable dashboards and reporting module provide clarity and actionable guidance for affected HR generalists, legal teams, and line managers.
About Avature
Avature is a highly configurable enterprise SaaS HCM platform for talent acquisition and management, and the leading provider of CRM and ATS technology for human resources globally. Founded by Dimitri Boylan, co-founder and former CEO of HotJobs.com, Avature brings consumer-grade Internet technology and digital innovation to human resources departments. Avature’s solutions include shared services sourcing, applicant tracking, career sites, campus and event recruiting, employee referral management, social onboarding, branded employee engagement, employee mobility and workforce optimization, employee case management, performance management, and learning.
Used by 110 of the Fortune 500 companies in more than 164 countries and 32 languages, Avature delivers its services from its private cloud, located in data centers in the US, Europe and Asia, and from the public cloud. Avature has offices in Buenos Aires, London, Madrid, Melbourne, Munich, New York, Paris, Shenzhen and Virginia. Learn more at www.avature.net.
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