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IGT Received 3 Gold Medals and 2nd Place at the ’17th Annual Global Top Ranking Performers Awards APAC’
JAKARTA, Indonesia, Nov. 28, 2022 /PRNewswire/ — IGT Solutions (IGT) won multiple awards at the recent ’17th Annual Global Top Ranking Performers Awards APAC’ organized by ContactCenterWorld, the association of contact centers largest contact in the world. IGT represented Tokopedia as its CX (Customer Experience) partner for ‘Tokopedia Care’ and received top honors for its innovative approach to digital CX.
Each year, more than 2,000 CX experts from more than 80 countries compete in more than 50 individual, team and company award categories for a chance to win a prestigious ContactCenterWorld global award. IGT attributes its victory to following Tokopedia’s guiding principle of ‘Focus on the consumer and implement FIRST (Friendly, Proactive, Simple, Reliable)’. By combining human intelligence and digital technologies, IGT delivered exceptional digital CX services at Tokopedia Care through different interaction channels such as email, social media, and chat.
As a provider of seamless, next-generation omnichannel customer experiences for more than 20 years, IGT is the preferred partner of the world’s leading high-tech and travel companies. The company’s smash hits at the 2022 ContactCenterWorld Global Awards include:
Gold medals:
Runner-up Medal:
Vipul Doshi, CEO of IGT Solutions, said: “These awards are a testament to the strong relationship between IGT and Tokopedia. Both organizations strive to achieve a shared vision of improving and empowering customer experiences by merging intelligence human and digital technologies.
Rudy A. Dalimunthe, Senior Vice President of Sales and Product Operations at Tokopedia, said, “We have three core values called ‘3DNA,’ of which ‘Customer Focus’ is one. One way we manifest this is through Tokopedia Care, available 24/7 to help address consumer questions and concerns, positioning our consumers as some of our most important partners Therefore, these awards are a testament to the strong collaboration of Tokopedia Care and IGT Solutions to provide the best customer service for Indonesians. I also hope that these awards can further the scope of collaboration and innovation between Tokopedia and IGT Solutions to make Tokopedia Care the pillar of Indonesian customer service.”
About IGT Solutions
IGT Solutions is a next-generation customer experience company that defines and delivers transformative experiences for global brands. It does this by using innovative digital technologies and by combining digital and human intelligence. IGT is the preferred partner for managing end-to-end CX travel in the high-growth travel and technology industries. Founded in 1998, IGT has more than 85 leading clients worldwide and more than 25,000 CX experts serving client processes from 30 global delivery centers. IGT’s service offerings include application development and maintenance, application testing and performance analysis, enterprise DevOps, mobility strategy and consulting, robotic process automation (RPA) and analytics, and a full spectrum of BPM support. www.igtsolutions.com
Acerca de Tokopedia
Tokopedia, an Indonesian technology company, is on a mission to achieve digital economic equality. Tokopedia’s vision is to build a Super Ecosystem where anyone can start and find anything. Today, Tokopedia empowers millions of sellers and users across digital marketplaces and products, financial technology and payments, logistics and fulfillment, as well as Tokopedia partners. Tokopedia is part of the GoTo group, the largest digital ecosystem in Indonesia that includes Gojek, Tokopedia and GoTo Financial. www.tokopedia.com
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