(Information sent by the signatory company)

Luxembourg, December 15, 2022. Majorel Group Luxembourg S.A., (Euronext Amsterdam: MAJ), a global leader in next-generation end-to-end customer experience (CX) solutions for digitally native brands and leaders in their industries, has today announced the launch of Majorel X, a new platform of customer experience transformation services.

Majorel X responds to growing customer demand for an integrated approach to customer experience transformation. This is a key factor in the race for brands to stay relevant and deliver immersive experiences to consumers at every touch point. Its comprehensive portfolio encompasses consulting, technology, design and creative services combining the resources and experience of Majorel’s three recent acquisitions – Findasense, IST Networks and Junokai – with Majorel’s extensive experience in implementing CX services for leading brands worldwide. the world.

Majorel X will be led by Mark Maass as CEO. Along with him, the Majorel X management team includes Tristan Prokopp (CFO), Sven Beiling (CX Consulting Services), Mohamed Fahmy (CX Technology Services), José Ramón López Grañeda and Rafael Tamames (CX Design

Thomas Mackenbrock, CEO of Majorel, said: “I am delighted to announce today the launch of Majorel X. With a talented team of over 650 passionate people in 15 countries, Majorel X combines our strengths in CX Consulting, Technology and Creative Services. and Design. I wish the team every success in their mission to redefine the customer experience for our customers and their consumers.”

Mark Maass, CEO of Majorel X, said: “We launched Majorel X to support brands deliver immersive and interconnected experiences through customer journeys that elevate the brand experience and discover sustainable differentiation. This allows us to help customers in a way that is unique in any industry in defining and executing its CX transformation agenda. I am very proud to be part of this great team that combines a full range of capabilities and experience from three of our recent acquisitions.”

For more information on Majorel X, visit: www.majorelx.com

About Majorel

We design, build, and deliver end-to-end, next-generation CX solutions for many of the most respected digital-native brands and leaders in their verticals. Our extensive global presence from east to west in 45 countries on five continents, with more than 82,000 professionals and 60 languages, allows us to offer flexible solutions that leverage our expertise in cultural nuances, which we believe are essential for true CX excellence.

We have extensive experience in the field of customer service from the front-office to the back-office. In addition, we offer digital Consumer Engagement services, CX Consulting, Technology, Design and Creativity, and an innovative set of proprietary Digital Solutions for vertical sectors. We are world leaders in Content Moderation, Trust and Security Services. We believe that the “Majorel difference” is our company culture. For more information, visit www.majorel.com