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New solution turns delivery tracking into retention opportunities

LONDON, March 7, 2023 /PRNewswire/ — nShift, the world leader in shipping management software, today announces nShift Track, a delivery tracking platform for e-commerce companies. With nShift Track, merchants will be able to offer their customers an exceptional post-sales experience, build loyalty and accelerate business growth.

About 78% of consumers will abandon brands and retailers if they do not receive regular updates on the delivery status of their packages.[1] nShift Track empowers merchants to deliver a fully branded post-sales experience and makes it easy to communicate with consumers wherever they lead their digital lives.

The main features of nShift Track include:

In the words of Sean Sherwin-Smith, nShift’s director of aftermarket products: “Most consumers are looking for more than just up-to-date information on the delivery of their packages. Savvy shoppers expect to receive communication through the apps and social channels they use in their daily lives, rather than the ones their retailers want to use. In addition, they expect these communications to have the same professional and elegant look as the website they purchased from.”

“We have developed nShift Track so that retailers can meet customer expectations at checkout, delivery and, if necessary, returns. In short, we offer retailers the tools they need to build stronger relationships with their customers.”

nShift Track is part of a portfolio of enterprise solutions that enable retailers and online stores to create a comprehensive delivery experience:

nShift is the world leader in package delivery and shipping management software Your perfect strategic partner for growth offering access to a library of 1000+ carriers. Its range of solutions helps its customers take control of the entire delivery experience. In this way, retailers and online stores can build a reputation among shoppers, improve the customer experience and increase their revenue incrementally.

Learn more at nShift.com.

About nShift

nShift is the world’s leading provider of cloud-based shipping management solutions that enable nearly a billion shipments a year to be shipped and returned seamlessly in 190 countries. nShift software is used worldwide by carriers in the e-commerce, retail, manufacturing and 3PL industries. The company is based in London and Oslo. It has more than 500 employees in offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium and Romania.

[1] https://ridewithvia.com/resources/articles/78-of-customers-want-delivery-updates-on-orders-or-they-will-switch-brands/

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