New data management solution manages nearly a billion data records and provides more personalized service to more than two million customers
LISBON, Portugal, April 3, 2023 /PRNewswire/ — Fidelidade, a leading Portuguese life and non-life insurance provider, has partnered with DXC Technology to successfully implement a new Customer Data Center to manage almost 1 billion records and be able to offer more personalized services to Fidelidade’s 2.3 million customers.
Fidelidade has 100 years of history in the Portuguese insurance market and offers policies in various sectors, such as the automobile and health.
To offer an improved digital experience to its customers, Fidelidade has implemented a new Customer Data Center. By moving 980 million customer records into a centralized database powered by Qlik Replicate technology and the Mongo database, Fidelidade now has quick access to real-time information, enabling it to respond to client requests. customers faster and be more agile in the market.
Processing up to 250,000 daily interactions from 1.2 million mobile users of the Fidelidade app and website, DXC has also implemented data analytics to improve and personalize policy options for clients.
“Our new Customer Data Center has improved the experience for our customers, intermediaries and employees,” said António Dias, business architect at Fidelidade. “As we expand our customer base in different countries and regions, it is important that we have the right technology to run our business effectively.”
“The insurance industry is undergoing a massive transformation, rapidly adopting digital technologies to make it more agile and customer-centric. As the world’s leading provider of solutions for the insurance industry, DXC has an important role to play. We are delighted to partner with such an important player in the Portuguese insurance market on its digital journey,” added Manuel Maria Correia, Managing Director of DXC Technology, Portugal.
With more than 40 years of innovation in the insurance industry, DXC is one of the world’s leading providers of insurance software and business technology services. Together with an ecosystem of partners, it is helping to digitize some of the biggest players in the market, including the London Insurance Market.
Acerca de DXC Technology
DXC Technology (NYSE: DXC) helps global enterprises run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest enterprises and public sector organizations trust DXC to deliver services that drive new levels of performance, competitiveness, and customer experience across their entire IT estate. Learn more about how we deliver excellence to our clients and colleagues at DXC.com.
About Loyalty
Since 1808, Fidelidade has protected the future of families, companies and Portugal itself. As the market leader in the life and non-life segments, the insurer brings its size, strength and credibility to join innovation, as one of the company’s core values. Its strategy is based on the development of innovative products that can make a difference in people’s lives.
Photo – https://mma.prnewswire.com/media/2046193/DXC_Technology_Company_Portuguese_Insurer_Fidelidade_Transforms.jpg
Carlota Guedes Figueiredo, DXC Technology, c.guedesfigueiredo@dxc.com
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