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The main mobile phone operator in Indonesia, with its 170 million subscribers, between companies and consumers, is committed to the Eyes’ON solution from SoftAtHome to improve the quality of the experience and services of its mobiles.
PARIS, Feb. 27, 2023 /PRNewswire/ — SoftAtHome (Mobile World Congress booth 5i59), an independent software company for experience analytics, home connectivity and services, enables Telkomsel in Indonesia to improve the quality of its user experiences finals at home and away.
Supporting the telecommunications service provider since 2018, Eyes’ON Mobile enables Telkomsel, the world’s sixth largest mobile operator, to monitor Quality of Experience and Services in a massive, automated and transparent way for end users.
In response to Telkomsel’s need to constantly offer the best experience to its customers, SoftAtHome has provided innovative and versatile technology integrated into end-users’ mobile applications, providing them with tools for self-care and complete diagnosis of their network. Apps like My Telkomsel or ByU host the Eyes’ON Mobile SDK for accurate and complete monitoring of individual Quality of Experience (QoE) and Quality of Service (QoS) directly from GPS-tracked smartphones.
Beyond the transparent and dynamic monitoring of the connected mobile experience, Eyes’ON technology simplifies the communication between Telkomsel and its subscribers: instead of calling the hotline when the end user has a problem, a simple function of issuing In-app tickets enable instant notification to Telkomsel, resulting in faster and more cost-effective problem resolution. In fact, the voice of the customer has never been so close or enriched with valuable technical details through a channel controlled by the operator.
This feature is available from mid-2021 and is widely recognized as innovative and highly effective in improving the experience for Telkomsel subscribers.
“Today, a great quality of mobile experience from anywhere is part of the service our customers expect from us,” explains Alvo Ismail, General Manager of Telkomsel’s Quality of Service and Experience Division. “We maintain an excellent collaboration with the SoftAtHome experts in Quality of Service and Experience, and we regularly use the Eyes’ON mobile application, either for our company or for b2c clients. Since we launched the service, we have seen how it has progressively increased The satisfaction of our customers”.
“We have been working with Telkomsel for many years and, with the support and expertise of our local partner GMI, we strive every day to facilitate their efforts to improve the quality of experience for their end users,” adds David Viret-Lange, CEO of Telkomsel. SoftAtHome. “Our Eyes’ON solution allows fixed and mobile operators to improve and guarantee the highest possible quality of experience and service, thanks to an end-to-end connected monitoring solution. We are happy to see that thanks to our solution subscriber satisfaction of Telkomsel has increased at home and abroad”.
Visit SoftAtHome in Barcelona in hall 5, stand I59, from February 27 to March 2, 2023.
About SoftAtHome
SoftAtHome is an independent software provider with six different solutions for Broadband (Connect’ON), Wi-Fi (Wifi’ON), Security (Secure’ON) Home (Things’ON), Video (Watch’ON), Analytics and QoE (Eyes’ON) control. The company’s products are deployed by telecommunications and broadcast operators in more than 25 million home networks and millions of mobile devices. The operator-owned company has more than 300 employees, mainly software engineers engaged in open source communities such as prpl or RDK. SoftAtHome’s hybrid products uniquely take advantage of the best of cloud-based software components and software integrated into multiple mobile and fixed devices.
For more information www.softathome.com or contact@softathome.com
For press information, contact:
Marta Twardowska para SoftAtHomeE: press@softathome.com / contact@softathome.comTfn: @SoftAtHome
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