MADRID, October 2, 2023 /PRNewswire/ — Trip.com, one of the most prestigious international travel agencies, has reached a new milestone after being awarded three awards at the World Travel Awards™ 2023 (Europe) : “Best online travel agency in Europe”, “Best online travel agency in Spain” and “Best online travel agency in England”. This recognition reflects the resounding trust of our clients, industry professionals and the media in our platform, and reaffirms Trip.com’s firm commitment to offering the best quality service to users in these markets.
The World Travel Awards ceremony took place on September 29, 2023 in Batumi, Georgia. The awards received by Trip.com at this prestigious ceremony highlight its excellent results and its growing influence in the online travel agency sector in Europe.
“Being awarded these three awards at the latest World Travel Awards demonstrates our firm determination to deliver exceptional travel experiences, as well as our growing regional and national prominence,” said Andy Washington, CEO of Trip.com. for Europe.
«It is a great honor to have been recognized as the best online travel agency in Europe, Spain and England. The keys to this success are, without a doubt, our wide range of products, our commitment to technological innovation and our exceptional customer service. However, this achievement would not have been possible without the hard work of our team and without the trust placed in us by our clients and industry partners, who voted for us.”
Graham E. Cooke, founder of the World Travel Awards, said: “I want to congratulate Trip.com for winning the ‘Best Online Travel Agency in Europe’, ‘Best Online Travel Agency in Spain’ and ‘Best Online Travel Agency’ awards. of online travel in England”. This milestone represents an extraordinary achievement that reflects the leadership of this organization in the online travel agency sector. “The commitment of the entire Trip.com team is, without a doubt, a source of inspiration for all of us.”
On Trip.com, users have access to more than 1.2 million accommodation options, flights provided by more than 480 airlines and a wide range of tourism services managed by more than 30,000 partners. Thanks to our innovative mobile app-focused strategy and comprehensive booking platform, which includes flights, hotels, trains, cars, attractions and more, Trip.com has quickly established itself as a major player in the European tourism industry in the last years. We currently operate in 39 countries and regions, offering our services in over 20 languages, with the ability to make payments in 31 currencies, clearly reflecting our strong presence both in Europe and internationally.
Trip.com is at the forefront of innovation in the travel industry. Proof of this are its latest advances, such as the TripGenie tool, a next-generation chatbot assisted by artificial intelligence that offers users real-time assistance, personalized travel routes, tailored itineraries and useful advice through the platform itself. Trip.com.
Trip.com also offers a multilingual and uninterrupted service of premium customer service, allowing millions of users around the world to enjoy a unique travel experience wherever they are. Our call center for the European region, based in Edinburgh, has a staff of more than 200 professionals, always available to offer all the assistance our users need.
In 2022, the number of downloads of our application increased globally, with more than 14.1 million installations. Without a doubt, the Spanish and English markets have contributed significantly to Trip.com’s success in Europe.
In Spain, daily downloads of the app have increased 100% year-on-year. Likewise, the percentage of flight reservations has reached 40% compared to 2022, while that of hotel reservations has reached 30%, with a growth in direct sales of 300% and 130%, respectively.
These achievements highlight our firm commitment to offering unbeatable travel experiences and consolidating ourselves as a company fully oriented towards the satisfaction of our customers. With this notable success, Trip.com establishes itself as a pioneering international platform in the provision of travel services, always at the forefront of the sector.
Press Contact
For media inquiries, please contact Francesca Mazza at francesca.mazza@trip.com
About Trip.com
Trip.com is an international travel platform available in 24 languages across 39 countries and regions, and supports payments in 31 currencies. Trip.com has a wide selection of more than 1.2 million accommodations, and flights operated by more than 480 airlines in 2,600 airports in 200 countries and regions around the world. Our multilingual customer service, as well as our additional centers in Edinburgh, Tokyo and Seoul, are always available to offer you quality service and help you “create the best possible travel experience”. Don’t hesitate, book your next trip with Trip.com!
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