Instagram on Monday reported connection difficulties encountered by Internet users, some of whom mentioned suspended or untraceable accounts, and indicated that they were working to resolve the incident.
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“We are aware that some of you are having difficulty accessing your Instagram account,” explained the Meta subsidiary’s communications department on its Twitter account. “We are working on it and apologize for the inconvenience caused.”
Dozens of Internet users claimed on social media on Monday that their Instagram credentials were not recognized or that they had received messages telling them that their account was suspended.
The specialized site Downdetector has put the number of incidents at several thousand, with a peak around 2:00 p.m. GMT. A similar incident occurred on September 22, without Instagram explaining the reasons.
The failure comes less than a week after the outage of another Meta flagship app, WhatsApp, which affected billions of users last Tuesday.
In October 2021, Instagram, WhatsApp, but also Meta’s flagship, Facebook, were shut down for several hours after a coordination problem between its various data storage centers.
Meta was losing nearly 5% on Wall Street, with the stock price at its lowest since January 2016.
The group published, last Wednesday, results deemed disappointing by analysts, marked by the slowdown in advertising and the emergence of competitors, in the first place TikTok.
