MADRID, 16 May. (EUROPA PRESS) –
The Organization of Consumers and Users (OCU) and the Federation of Consumers and Users CECU, have denounced Temu, a ‘marketplace’ operated by the Chinese company PDD Holdings, before the National Commission of Markets and Competition (CNMC) for considering that The platform would violate the Digital Services Law, according to a statement.
Specifically, this is an action coordinated by the European Consumer Organization (BEUC), who has filed a complaint with the European Commission (EC), while 17 of its members, including OCU and CECU, have filed a complaint with their competent national authorities.
The organizations denounce that Temu, which already has more than 75 million monthly users in Europe, does not provide certain information relevant to European consumers, such as, for example, the identity of the seller, to confirm whether the product meets the requirements of EU security or about its recommendation systems, to find out what the different criteria it uses to propose certain products.
They also point out that the Asian marketplace is full of manipulation techniques (dark patterns) to get consumers to spend more than they originally wanted or to complicate the process of closing their account.
For all these reasons, OCU and CECU consider that Temu would be violating the new Digital Services Law, which is why they have brought the aforementioned practices to the attention of the CNMC, as national coordinator of digital services, so that it can proceed with its investigation and, where appropriate, , impose the corresponding sanction.