Tag: Customer satisfaction
Enhancing Customer Experience: AI’s Role in Vanguard’s Strategy
Vanguard, a well-known asset management company, is looking to enhance its customer service experience by utilizing artificial intelligence, according to the new CEO, Salim Ramji. The firm, which has faced criticism for its customer...
Shift in Consumer Behavior: Fast-Food Customers Moving to Casual-Dining Chains, Darden Restaurants CEO Reports
Casual-dining chains are seeing a shift in consumer behavior, according to Darden Restaurants CEO Rick Cardenas. Customers who are fed up with higher prices at fast-food restaurants are now turning to casual-dining chains like...