in view of the evolution of the epidemic of coronavirus, Seto has updated its recommendations for the organized trips. Trip canceled or postponed, find out what you can claim.
Summary Use have imposed a Refund
[updated on may 15, 2020 at 11: 15 am] Borders still closed, restrictions of movement, and health measures and social distancing… The outbreak of coronavirus, which is still rampant in France and in the world plays in the daily lives of millions of people. In the field of tourism, the airlines will gradually regain their programme of flights when the airports will be reopened. Following the announcements of Edouard Philippe about the plan of tourism and the progressive reopening, but still blurred the borders of Europe, the Seto, a union that brings together 80% of the tour operators French, has updated its recommendations and asked that all the next departures will be deferred until 26 June 2020, inclusive. This provision can be adapted according to the constraints of shipping companies and river but also in function of the possibilities of re-openings of destinations following the announcement of the end of the containment in France.
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Have or refund, what are you entitled to in the case of a stay is cancelled ?
The fear of bankruptcy on the part of travel agencies has been heard by the government. A new move in their direction came into force by ordinance no. 2020-315, published in the official Journal dated 26 march 2020. Now, tour operators may offer a credit valid for 18 months to their clients whose stay was cancelled because of the sars coronavirus. It is only at the end of those 18 months, and if you have not used to have it for a variety of reasons (choice, inability, financial or calendar) that will be able to get the refund of your trip, the ticket of train or plane to hotel nights.
How to use this to have ?
This credit is retained by the travel professional and is equivalent to the exact sum of money that you have already paid to the tour operator. You will then be able to use it for a service which is identical or equivalent in the coming 18 months. Attention, the price of your new home should not exceed that of the trip originally planned. You can use one or more times.
What are the benefits for which you will have to have ?
The credit valid for 18 months will be imposed by the tour operator for the following services, only if they have been cancelled by the professional of tourism or by the client from the 1st of march and until September 15, 2020, according to the information of 60 million consumers :
package travel : the benefits, including flight and at least an overnight stay or the services including at least a travel service (airline, hotel…) and tourism services (tour, sport activity…). The school trips or language are also affected by this measure. tourist accommodation : hotels, holiday rentals, campgrounds… car rental For what benefits am I entitled to an immediate refund ?
