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Diebritische Media Inspectorate Ofcom has decided something which passable would applaud in this country: those who are abandoned by his internet undTelefonprovider will be entitled to a lump sum compensation in future.
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EinBeschwerdeanruf should suffice, n re are eight pounds for each day on which a defective connection is not repaired, beginnendnach two days interruption. If re are delays after a move or change of supplier, customer is entitled to five pounds a day. Missed a technician of provider EinenTermin, it is 25 pounds. Everything is settled in NächstenMonatsrechnung.
“DieMenschen get money y deserve, and providers will want to work harder to improve ir offerings,” Zitiertdie BBC responsible Ofcom director Lindsey Fussell. Zwarhätten consumers already have opportunity to demand a carefree and a compensation. But only 15 Prozentderer, who try it at all, would end up with money – and n usually only small amounts.
DieNeuregelung will apply to all customers of BT, Sky, Talk Talk, VirginMedia as well as Zen Internet and thus for 90 percent derbritischen households. However, it will only take effect at beginning of 2019.
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OliverKrischer, deputy Group chairman of Greens ‘ federal day, considers it a good idea: “DieRegelung from UK for such compensation istinteressant because it is very unbureaucratic,” said time online. That would also be something for Germany, so that customers do not have to sue IhreEntschädigung. When it comes to ZuKoalitionsverhandlungen, we will darübersprechen with union and FDP how we minimierenkönnen annoyance of Internet UndTelefonunterbrechung in a provider change. “
Krischerhatteim September proposed to zuverpflichten providers on fixed, painful compensation payments to ir customers, if ir telephone or Internet connection does not work: “EineGrößenordnung at 100 euros a day would be helpful.”
Dassetze “ÖkonomischeAnreize, so that providers feel an economic pressure to better coordinate ir processes or to adjust more technicians.” Schließlichwürden companies over only “grin” by Federal Network agency VerhängteBußgeld. ZumaldiesesBußgeld – Insgesamtgerade Once 300,000 euros, divided into four companies unddreieinhalb years – does not end up with those affected.
Federal Network agency registers fewer complaints
Number of Beschwerdenüber telephone and internet interruptions abersteigt, SagtKrischer, and many incidents would probably not be reported at all. “The providers simply do not get problem under control or do not want to Esvielleicht.”
DieBundesnetzagentur contradicts. “11,000 inquiries and complaints about absence of telephone or Internet connections after a change of provider” have been given from January to July 2017. A so-called escalation was initiated in around 1,700 of this Fällewurde. However, this only means that regulatory authority passes a complaint to BeteiligtenProvider and to a timely solution to Problemsmahnt. “The number of escalations initiated has decreased since Herbst2015,” a spokesman shared. The numbers do not reflect how many faults re are even without a change of supplier, i.e. customers with current contracts.
