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Diebritische media regulator Ofcom has decided something that it in this country would like to applaud: anyone who is abandoned by his internet UndTelefonprovider is entitled to a lump sum compensation in future.
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EinBeschwerdeanruf is to suffice, n re are eight pounds for each day on which a faulty connection is not repaired, beginnendnach two days of interruption. If re are delays after a move or change of supplier, customer is entitled to five pounds per day. Missed a technician of provider EinenTermin, it is 25 pounds. Everything is settled in NächstenMonatsrechnung.
“DieMenschen get money y deserve, and providers will want to work harder to improve ir offerings,” Zitiertdie BBC responsible Ofcom director Lindsey Fussell. Zwarhätten consumers already have opportunity to take a look and to claim compensation. But only 15 Prozentderer who try it at all will end up with money – and n usually only small amounts.
DieNeuregelung will apply to all customers of BT, Sky, Talk Talk, VirginMedia as well as Zen Internet and thus for 90 percent derbritischen households. However, it will only take effect at beginning of 2019.
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OliverKrischer, deputy Group chairman of Green Bundestag, thinks she is a good idea: “DieRegelung from UK for such compensation istinteressant because it is very unbureaucratic”, said time online. That would also be something for Germany, so that customers IhreEntschädigung not have to sue. When it comes to ZuKoalitionsverhandlungen, we will darübersprechen with union and FDP how we minimierenkönnen annoyance of Internet UndTelefonunterbrechung in a provider change. “
Krischerhatteim September proposed to zuverpflichten providers to ir customers for fixed, painful compensation payments if ir telephone or Internet connection does not work: “EineGrößenordnung at 100 euros per day would be helpful.”
Dassetze “ÖkonomischeAnreize so that providers have an economic pressure to better tune ir processes or to adjust more technicians.” Schließlichwürden companies by Federal Network agency VerhängteBußgeld only “grin”. ZumaldiesesBußgeld – Insgesamtgerade Once 300,000 euros, divided into four companies unddreieinhalb years – does not land with those affected.
Federal Network agency registers fewer complaints
Number of Beschwerdenüber telephone and internet interruptions abersteigt, SagtKrischer, and many incidents would probably not be reported at all. “The providers simply do not get problem under control or do not want Esvielleicht at all.”
DieBundesnetzagentur contradicts. “11,000 inquiries and complaints about absence of telephone or Internet connections after a change of provider” had been given from January to July 2017. In about 1,700 of this Fällewurde a so-called escalation is initiated. However, this only means that regulatory authority forwards a complaint to BeteiligtenProvider and to a timely solution of Problemsmahnt. “The number of escalations initiated has been declining since Herbst2015,” a spokesman shared. How many faults re are without a change of supplier, i.e. with customers with current contracts, numbers do not return.
