Shoppers expect to be able to truly choose how and when their online purchases are delivered.
LONDON, May 5, 2023 /PRNewswire/ — nShift, the world leader in shipping management software, is calling on retailers and webshops to ensure they offer a range of shipping options, and clearly display them.
The way packages are delivered is an essential part of the shopping experience. About 55% of people say they abandoned their shopping carts because shipping was too expensive or taking too long[1].
When it comes to available shipping options, consumers continue to increase their demands:
In their recent “Shipping as a Growth Engine” guide, nShift explores how retailers can continue to keep customers happy as they grow. This guide indicates that retailers and web shops must offer:
Efficiency and flexibility: Automating the order and label management process can greatly improve efficiency. Organizations can save time and money by generating documentation as soon as an order is complete and identifying the optimal transportation solution for each order.
A range of options – As a business grows, it is essential to continue to offer a range of shipping options. Retailers need to work with a shipping management software partner that connects them with a broad bank of carriers. They should then be able to display these options on their website.
Sean Sherwin-Smith, nShift’s Director of Aftermarket Product, said: “A retailer’s growth success depends, to a large extent, on its ability to meet the growing expectations of its customers. To achieve this, greater flexibility and efficiency is needed, especially in the case of small companies that do not have the necessary time or resources.
“And most importantly, in addition to more shipping and returns options, automating the order and label management process, or access to a greater variety of carriers, they need a partner who has the connections and the technology, and who can help them during their growth.
nShift’s integrated portfolio of business solutions enables retailers and webshops to deliver exceptional end-to-end shipping experiences, from checkout to returns:
Download the guide “Shipping as a growth engine” here.
[1] https://startups.co.uk/news/shoppers-admit-to-abandoning-shopping-carts/[2] https://www.chargedretail.co.uk/2022/01/18/half- of-brits-same-day-deliveries-important/[3] https://www.meteorspace.com/2022/08/25/statistics-that-prove-how-your-delivery-speed-impacts-your-business /[4] https://fleetpoint.org/logistics/home-deliveries/why-sustainable-home-delivery-is-win-win-for-consumers-retailers-alike/
Sobre nShift
nShift is the world’s leading provider of shipping management solutions, enabling frictionless home delivery and package returns for nearly a billion shipments in 190 countries annually. nShift’s software is used worldwide by e-commerce companies, retailers, manufacturers, and 3PL carriers. The company is based in London and Oslo. It has more than 500 employees in offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium and Romania.
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