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SÃO PAULO, March 7, 2023 /PRNewswire/ — Since its launch, ChatGPT has attracted the attention of professionals from various fields. Efí, one of the main Brazilian fintechs, went further and began to use the system to optimize processes. A supporter of the reduced four-day work week, the company has identified up to a 40% reduction in time spent on activities.
For the Efi CRM manager, Alexandre Santana, despite what some analysts believe, ChatGPT will not replace professionals, but will make processes more fluid, objective and modular, thus reducing possible manual errors. “In our tests, the intelligent use of AI has enabled tasks to be accomplished in minutes that would otherwise take hours. I have no doubt that the ability to use these tools will be a requirement, especially as this technology evolves,” he explained.
Less operating, more strategy
Since introducing the reduced week to its almost 400 employees to offer a better balance between work and personal life, Efí has begun to value even more the rationalization of tasks. Using ChatGPT for code generation and routine work like writing emails and creating project scopes complements other initiatives like reducing meetings to make daily life more strategic.
By using ChatGPT, developers free up more time to work on more sophisticated tasks and leave the creation of minor, more basic code to the tool. In any case, you have to be careful with the generated codes, warns software engineer Leony Assis. “It is important to review the codes to ensure 100% assertiveness. Therefore, the purpose of the software being developed, as well as the technologies involved, must be fully understood.”
Efí concluded that AI could even be used to generate ideas from user feedback, providing a better understanding of what they need and identifying the best components and structures during the systems architecture phase.
Another important point was the creation of internal policies on information security and intellectual property, preventing sensitive data from being inserted at the time.
Efí Bank
Specialized in financial solutions, Efí is a payment institution with 370,000 clients throughout Brazil and is responsible for moving more than 4,000 million US dollars each year. The company was authorized by the Central Bank of Brazil to act as a Payment and Accreditation Institution and is a direct participant of Pix, a Brazilian instant payment platform, and payment initiator in Open Finance.
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