-Crown Prosecution Service for England and Wales leverages DXC Technology for workplace transformation
Multi-year contract will improve user experiences in service desk and IT support
DXC to innovate and accelerate CPS operations with artificial intelligence and automation
LONDON, United Kingdom, Oct. 3, 2023 /PRNewswire/ — DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, has been selected to run and transform critical IT infrastructure for Crown Prosecution Service (CPS) for England and Wales.
As part of the multi-year contract worth up to £9 million ($11 million), DXC will become CPS’ trusted service center partner, using CPS’ existing service management platform, ServiceNow. The CPS will benefit from DXC’s secure hub, a dedicated platform that offers 24/7 support to manage IT issues and helps ensure uninterrupted service for its approximately 7,000 employees.
DXC and CPS will work together to integrate a “digital by default” strategy, reducing calls to service desk colleagues and promoting interactions through other channels such as self-service.
DXC will support CPS to optimize its ServiceNow platform, making use of artificial intelligence and process automation to accelerate and improve IT experiences for CPS colleagues.
As an independent body that prosecutes criminal cases on behalf of the Crown that have been investigated by the police and other investigative organisations, the CPS operates in England and Wales through 14 regional divisions and CPS Direct, its 24-hour centralized prosecution unit. . It handles over 400,000 cases a year and works closely with UK local and national police forces, the Ministry of Justice and other central government departments.
“This is an important moment in our organization’s modernization plan. Enhanced digital capabilities and strong strategic partnerships will enable our people to thrive and ensure excellent quality of social work,” said Matthew Cain, CPS Acting Chief Digital Officer. . “DXC demonstrated its experience and ability to offer a wide range of services, understood our operating environment and shares our commitment to providing social value.”
As an elite global ServiceNow partner, more than 1,400 certified ServiceNow experts make up DXC’s ServiceNow practice, which manages more than 7,000 implementations for more than 350 clients worldwide. As a result, CPS will leverage DXC’s expertise in modernizing work environments, helping to continually improve the efficiency and effectiveness of CPS’s service management processes and delivering cost reductions through the adoption of user-centric and data-based approaches. knowledge both for the provision of services and for innovation.
“We are delighted to strengthen our position as a trusted partner of the UK Government,” said Derek Allison, vice president of UK public sector, aerospace and defense at DXC Technology. “By evolving on-demand IT support to an agile service desk model, we will help the CPS ensure that essential services are always available to its employees, allowing cases to be managed efficiently 24/7, and ensuring the maximum business continuity. Ultimately, this will support the delivery of more efficient services to UK citizens.”
Forward-looking statements
All statements contained in this press release that do not relate directly and exclusively to historical facts constitute “forward-looking statements.” These statements represent current expectations and beliefs, and there can be no assurance that the results described in such statements will be achieved. Such statements are subject to numerous assumptions, risks, uncertainties and other factors that could cause actual results to differ materially from those described in such statements, many of which are beyond our control. For a written description of these factors, see the section titled “Risk Factors” in DXC’s Annual Report on Form 10-K for the fiscal year ended March 31, 2023 and any updated information in subsequent filings. the SEC. There can be no assurance that any objectives or plans set forth in any forward-looking statements can or will be achieved, and readers are cautioned not to place undue reliance on such statements which speak only as of the date on which they are made. We undertake no obligation to update or release revisions to any forward-looking statements or to report any events or circumstances after the date of this report or to reflect the occurrence of unanticipated events, except as required by law.
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DXC Technology (NYSE: DXC) helps global enterprises run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest businesses and public sector organizations trust DXC to implement services that drive new levels of performance, competitiveness and customer experience across their IT assets. Learn more about how we deliver excellence to our clients and colleagues at DXC.com.
Jonathan Davies, DXC Public Relations UKI, jonathan.davies@dxc.com; John Sweeney, Investor Relations, 1-980-315-3665, john.sweeney@dxc.com
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