Barcelona, May 3, 2023.
Called Empower, this innovative conversational artificial intelligence solution that incorporates OpenAI technology, analyzes and transcribes calls to identify valuable information, interpret interruptions or recommend the most correct answers.
Ringover has announced the launch of Empower, its innovative new conversational artificial intelligence tool. It is a software solution that integrates artificial intelligence in all the jobs in charge of interacting with consumers, thus optimizing the relationship with them and improving commercial strategies. Ringover’s Artificial Intelligence department, convinced of the relevance of this technology for the future of business communication, has been working for more than 2 years on the development of its own AI solutions, capable of responding to the challenges of companies in terms of prospecting and customer relations. Thus, since 2022, the company has already incorporated AI functionalities into its call and voice message transcription module, in several languages. The launch of Empower and its commitment to conversational analysis means going a step further and helping companies better serve their customers.”Today, no manager has time to listen or properly monitor all conversations of your agents.Call recordings are difficult to analyze, but they have very valuable information for the company.With our new AI solutions we want to help our customers to fully and easily take advantage of all this information, automatically extracted and summarized by AI “, explains Ludovic Rateau, CTO and co-founder of Ringover. Empower is a solution designed to revolutionize conversational analysis and allow any company to access the power of AI to improve their customer relationships. Artificial intelligence can identify the correct answers that agents should give to customers in each case, analyze their performance, improve their training, work on their sales pitches, etc. All this to offer an increasingly personalized and effective service. Among the main functionalities that Empower incorporates are call transcription, summary of highlights and next steps (based on OpenAI), analysis and recommendations for each interaction (monitoring of caller’s mood, tips on speed of speech, interruptions), keyword research in all team conversations, advanced statistics on the quality and content of conversations, identification of key moments of the conversation, call translation (French, English, Spanish) and integration with other company tools (telephony, CRM, helpdesk)”We have developed our own technology to offer a unique product that saves time and improves performance, productivity and personalization of customer communications. Following the success of ChatGPT, we have also incorporated OpenAI technology to quickly offer our customers the most advanced functionalities on the market”, adds Ludovic Rateau.This new AI-based solution has already won over many companies who have offered to test it in advance. The first opinions speak of a very intuitive product that will revolutionize the way of working and improve the performance and skills of sales and customer service teams.
Contact Contact name: Marta Barba Contact description: Marta Barba Contact telephone number: 915619415
